Terms & Conditions
Last Updated: March 2026
Welcome to Lucky Dreams Casino. By registering an account or using any part of our platform, you agree to the terms and conditions outlined in this document. We encourage you to read everything carefully before you start playing. If any part of these terms is unclear, our support team is available around the clock to help.
1. General Provisions
These provisions set out the basis of the relationship between you and Lucky Dreams Casino and apply to all use of our website and services.
1.1 Who We Are
Lucky Dreams Casino is operated by Rabidi N.V., registered in Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority, which governs the operation of our platform.
1.2 Acceptance of Terms
Creating an account with us means you have read and agreed to these terms in full. We may revise these terms from time to time, and we will notify you of any significant changes.
1.3 Governing Language
These terms are written in English. Where any translated version exists, the English version will always take precedence in the event of a conflict.
2. Eligibility
We welcome players from Australia and other permitted regions, but all players must satisfy the following conditions before opening an account.
2.1 Minimum Age
You must be 18 years of age or older to register and play at Lucky Dreams Casino. We take underage gambling seriously and reserve the right to request age verification documents at any stage.
2.2 Registration Requirements
When creating an account, you confirm that you:
- Are at least 18 years old
- Are not located in a restricted jurisdiction
- Are not registered on any self-exclusion programme
- Are not an employee, contractor, or associate of Lucky Dreams Casino
2.3 Restricted Countries
We do not accept registrations from players in certain territories. It is your sole responsibility to ensure that online gambling is legal in your jurisdiction before signing up.
3. Payments and Deposits
We provide a variety of trusted payment methods to make funding your account simple and secure.
3.1 Available Payment Options
We accept deposits via credit and debit cards, e-wallets, bank transfer, and select cryptocurrencies. All transactions are secured using encryption technology.
3.2 Currency
Lucky Dreams Casino processes transactions in AU$ for Australian players. All account balances, deposits, and withdrawals will be displayed and settled in Australian dollars unless otherwise stated.
3.3 Minimum Deposit
The minimum deposit amount is AU$20. No maximum deposit limit applies unless we have notified you of one in connection with a promotion or an account-specific restriction.
3.4 Deposit Processing
Deposits are typically credited to your account instantly. If your deposit has not appeared within 30 minutes, please contact our support team with your transaction reference and we will look into it promptly.
4. Withdrawals
We process withdrawal requests as efficiently as possible, subject to the verification steps and conditions described below.
4.1 Making a Withdrawal
You may request a withdrawal at any time as long as your account is fully verified and you have met any applicable wagering requirements. The minimum withdrawal amount is AU$20.
4.2 Identity Verification
All withdrawal requests are subject to Know Your Customer (KYC) checks. We may ask you to provide proof of identity, proof of address, and confirmation of your payment method before releasing funds.
4.3 Processing Times
Withdrawal times vary depending on your chosen payment method. E-wallets are usually processed within 24 hours, while card payments and bank transfers may take up to 5 business days.
4.4 Withdrawal Limits
Our standard withdrawal limits apply to all accounts. Where a payout exceeds the applicable threshold, we may release it in scheduled instalments and will inform you before doing so.
5. Bonuses and Promotions
Our promotions reward players at various stages of their time with us, and the rules below keep things fair and transparent for everyone.
5.1 Who Can Claim Bonuses
Bonuses are open to players who meet the specific criteria listed in each offer. We reserve the right to limit or exclude players from individual promotions where we consider it appropriate.
5.2 Wagering Requirements
Every bonus comes with wagering requirements that must be completed before bonus funds or related winnings can be withdrawn. Full details are provided within each promotion's individual terms.
5.3 Bonus Abuse
We have a strict policy against the misuse of bonuses. This includes but is not limited to opening duplicate accounts, making low-risk bets to meet wagering conditions, or coordinating play with other users. Where abuse is detected, we may forfeit the bonus, void any associated winnings, and suspend the account.
5.4 Expiry of Bonuses
Bonus funds and free spins are valid for the period specified in each promotion. We are unable to reinstate any bonus or spins that have expired.
6. Prohibited Activities
Keeping our platform safe and fair depends on all players following a clear set of rules, and certain behaviours are not tolerated under any conditions.
6.1 What Is Not Permitted
The following actions are strictly prohibited:
- Holding more than one account at Lucky Dreams Casino
- Using stolen, borrowed, or fraudulent payment methods
- Manipulating game outcomes through collusion or software tools
- Attempting to launder money or conduct any other illegal financial activity
6.2 Enforcement
If we detect or have reasonable grounds to suspect any prohibited activity, we may freeze your account, withhold any pending withdrawals during our investigation, and report the matter to appropriate legal authorities.
7. Limitation of Liability
We work hard to deliver a consistent and reliable service, but there are boundaries to what we can be held responsible for.
7.1 Platform Availability
We aim to keep Lucky Dreams Casino available at all times but cannot guarantee uninterrupted access. We are not liable for losses or inconvenience arising from planned maintenance, technical faults, or events outside our reasonable control.
7.2 Player Responsibility
All gambling carries financial risk. By using our platform, you accept that Lucky Dreams Casino is not responsible for any losses incurred during play.
8. Responsible Gambling
We take the wellbeing of our players seriously and provide a range of tools to support healthy and controlled gambling habits.
8.1 Tools Available to You
We offer deposit limits, session time reminders, cooling-off periods, and self-exclusion options directly through your account settings. If you need help setting any of these up, our support team is happy to assist.
8.2 Getting Support
If gambling is causing you concern, we encourage you to reach out to Gambling Help Online at 1800 858 858, which is available 24 hours a day, 7 days a week. You can also request a self-exclusion through our platform at any time.
9. Governing Law
This section explains the legal framework that underpins these terms and the process for resolving any disputes.
9.1 Applicable Law
These terms are governed by the laws of Curaçao. Any legal disputes relating to your use of Lucky Dreams Casino fall under Curaçao jurisdiction, except where overriding local consumer protection laws in your country apply.
9.2 Dispute Resolution
If you have a complaint, please contact our customer support team first. We are committed to resolving issues fairly and in a timely manner. If a satisfactory resolution cannot be reached, you may escalate the matter to the relevant gaming regulatory authority.
Need help? Our support team is available 24/7 via live chat and email.