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Privacy Policy

Last Updated: March 2026

At Lucky Dreams Casino, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. It applies to all players who visit or use our website at luckydreams.com, including those who register an account, make deposits, or simply browse our pages.

1. What Information We Collect

We collect different types of personal information depending on how you interact with our casino.

1.1 Personal Identification Data

  • Full name
  • Date of birth
  • Residential address
  • Email address
  • Phone number
  • Government-issued ID (such as a passport or driver's licence) for identity verification

1.2 Financial Information

  • Payment method details (credit/debit card numbers, e-wallet accounts, bank details)
  • Transaction history, including AU$ deposits and withdrawals
  • Details required for anti-money laundering (AML) compliance

1.3 Technical and Usage Data

  • IP address and device information
  • Browser type and operating system
  • Pages visited, time spent, and in-game activity
  • Login timestamps and session data

1.4 Communications Data

Any messages you send to our customer support team, including live chat transcripts and emails.

2. How We Collect Your Information

Here's how we collect data.

2.1 Directly From You

We collect information when you:

  • Register an account with Lucky Dreams Casino
  • Complete identity verification (KYC)
  • Make or request a AU$ financial transaction

2.2 Automatically

When you use our website or app, we automatically collect technical data through cookies, web beacons, and similar technologies. For more detail, please see Section 6.

2.3 From Third Parties

We may receive information from:

  • Payment processors and banking partners
  • Identity verification and fraud prevention services
  • Regulatory bodies or law enforcement agencies when required by law

3. Why We Use Your Information

We process your personal data for the following purposes:

3.1 To Provide Our Services

We need your information to open and manage your account, process AU$ deposits and withdrawals, verify your identity, and let you access our games and features.

3.2 Legal and Regulatory Compliance

We are required to verify your identity, prevent fraud, and comply with anti-money laundering laws. This means we may need to collect and retain certain data even if you close your account.

3.3 Responsible Gambling

We use your activity data to monitor for signs of problem gambling and to apply any self-exclusion or limit requests you make.

3.4 Customer Support

Your contact history helps us resolve disputes, answer questions, and improve the support we provide.

3.5 Marketing Communications

With your consent, we may send you emails or notifications about promotions and offers. You can opt out at any time through your account settings or by contacting support.

3.6 Security and Fraud Prevention

We monitor usage patterns to detect suspicious activity and protect our players and platform.

4. How We Store and Protect Your Information

Check out how we store your information.

4.1 Security Measures

We protect your data using industry-standard SSL (Secure Socket Layer) encryption on all data transfers between your device and our servers. Access to personal data is restricted to authorised staff only.

4.2 Data Storage Location

Your data may be stored on servers located outside Australia. When this happens, we take steps to make sure the country or service provider offers a level of protection consistent with the Australian Privacy Principles.

4.3 Our Responsibilities

We regularly review our security practices and update them as needed. However, no system is completely immune to risk. If you suspect your account has been compromised, please contact us immediately.

5. Who We Share Your Information With

We do not sell your personal data to third parties. We may share your data with:

5.1 Service Providers

Third-party companies that help us operate, including payment processors, game software providers, fraud detection services, and customer support tools.

5.2 Regulatory and Legal Authorities

We may disclose your information to government bodies, regulators, or law enforcement if required by law or in response to a valid legal request.

5.3 Identity Verification Partners

We work with third-party KYC (Know Your Customer) services to confirm your identity and age. These partners are required to handle your data securely and in line with applicable laws.

5.4 Business Transfers

If Lucky Dreams Casino is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that process. We will notify you of any such change.

6. Cookies

Check out how we use cookies.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for the website to work. These cannot be turned off.
  • Analytics Cookies: Help us understand how players use Lucky Dreams Casino so we can improve the experience.
  • Marketing Cookies: Used to show you relevant promotional content, including on other websites. These are only placed with your consent.

6.3 Managing Cookies

You can control cookie settings through your browser at any time. Turning off non-essential cookies will not stop you from using the site, but some features may not work as expected.

7. Your Rights

As an Australian resident, you have rights under the Privacy Act 1988 (Cth). If you are located in a country covered by GDPR, additional rights may apply.

7.1 Access

You have the right to request a copy of the personal information we hold about you.

7.2 Correction

If any of your information is inaccurate or out of date, you can ask us to correct it.

7.3 Deletion

In certain circumstances, you may request that we delete your personal data. Please note that we are required by law to keep some records (such as financial transaction histories) for a minimum period even after account closure.

7.4 Opt Out of Marketing

You can withdraw your consent to receive marketing communications at any time via your account settings or by emailing our support team.

7.5 Complaints

If you believe we have not handled your data appropriately, you have the right to make a complaint. You can contact us directly (see Section 9) or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. How Long We Store Your Data

Here's how long we store data.

8.1 Active Accounts

We retain your personal data for as long as your account remains active and for as long as we need it to provide our services.

8.2 Closed Accounts

After you close your account, we are required by law to keep certain records — including identity documents and AU$ transaction histories — for a minimum of seven (7) years to comply with anti-money laundering and financial regulations.

8.3 Marketing Data

If you opt out of marketing, we will stop sending you communications promptly and remove your details from our active marketing lists within 30 days.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, you can reach us through the following channels:

Email: support@luckydreams.com
Live Chat: Available 24/7 via the Lucky Dreams Casino website at lucky dreams

We aim to respond to all privacy-related enquiries within 30 days. If your request is complex, we may need more time and will let you know.

This Privacy Policy was last updated in March 2026. We may update it from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your data.